General Terms and Conditions
The General Terms and Conditions of the online store are compiled in accordance with the Consumer Protection Act (ZVPot), based on the Chamber of Commerce and Industry of Slovenia GZS recommendations and the international codes for e-business.
The company ŽABJEK d.o.o., Hudourniška pot 2, 1000 Ljubljana (hereinafter the »provider«) operates the online store. The company was entered at the District Court (Temeljno sodišče) of Ljubljana on 7 June 1993; the number of the company's entry in the court register is 1/23232/00. The share capital is 18.194,00€; the registration number is 5786592000; the company is liable for VAT; the tax number is SI76747735; the company director is Mr Marjan Žabjek.
The general terms and conditions address the online store's operation, the user's rights and the business relationship between The provider and buyer.
By confirming the order, the user declares that he is acquainted with the general terms and conditions, the personal data protection and the legal notice.
You need to register if you want to submit an order. Upon registration in the online store system, the visitor obtains a username that is the same as his e-mail address and a password. The username and the password uniquely identify and link the user with the entered data.
The registration process is simple:
Select"login" and "First time buyer".
Fill in the fields in the boxes and click the "Register" button.
After signing in to the online store, your username displays in the upper right corner.
If you already have a password, log in. and you can start shopping. Use the "Forgot your password?" option if you have forgotten your password.
The provider enables the following payment methods:
- Cash on delivery: you may pay to GLS courier with cash or card upon delivery; there are no additional costs. In the case of delivery with Pošta Slovenije, the payment is only possible with cash, with a commission in the amount of 1.07 % of the purchase price, or at least 1,05 € (at the purchase amount below 98 €) and a maximum of 5,36 €. It is only posible for orders from Slovenia.
- Proforma invoice (payment according to the proforma invoice – transfer to the bank account): if you decide to pay according to the proforma invoice, you will receive a proforma invoice by e-mail (it is not generated automatically but will be forwarded to you with a time delay). You will receive the ordered goods when the proforma invoice is paid in full. When the proforma invoice is paid partially, the goods remain the property of ŽABJEK d.o.o. until further notice.
- Online payment with payment cards (there are no additional costs at payment)
Delivery times and methods
The online store accepts orders 24 hours a day. All orders received from Monday to Friday will be processed within three (3) working days. Orders received on Saturdays, Sundays, and holidays will be processed within three (3) working days. If the product is no longer in stock at the time of placing the order, the delivery time shall be prolonged following the delivery time of the goods from the manufacturer.
The contractual partner for the delivery of shipments is the GLS delivery service for packages up to 40 kg. Pošta Slovenije delivers packages over 40 kg. However, the provider reserves the right to choose another delivery service if this will enable it to fulfil the order more efficiently.
Prices and delivery costs
All product prices in the online store are given in euros (€) and are written without and with the VAT (value-added tax) unless expressly stated otherwise.
The prices are valid when placing the order and do not have a pre-determined validity.
The prices are valid in case of payment with the methods mentioned above under the conditions mentioned above. Despite our best efforts to provide the most up-to-date and accurate information, the price information may need to be corrected. In this case, or in case the price of the product changes during the processing of the order, the provider will allow the customer to withdraw from the purchase. At the same time, the provider will offer the customer a solution that will satisfy both parties.
The purchase contract between the provider and the buyer is concluded when the provider confirms the order. From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.
The shipping costs are 6,10 € for purchases up to 60€ (49,18 € without VAT). Above this amount, deliveries are free for products that can be sent as a package.
The indicated shipping costs apply to internal transport within the territory of Slovenia.
Orders from abroad are possible from Croatia, Italy, Austria and Hungary, and the shipping cost is 9,00 € (7,38 € without VAT). Some products cannot be delivered abroad due to weight or size. The online store will inform you about this before completing the purchase. Please send us an inquiry about these products, and we will prepare an offer with the corresponding delivery costs.
Products purchased in the online store can also be picked up in person. You can pay by proforma invoice, online payment with payment cards, cash upon delivery or by payment card.
Personal pick-up 24/7 in Direct4.me parcel locker
You can pick up products paid for by proforma invoice or online payment by card 24/7 in the Direct4.me parcel locker at our address. The package size is limited to 20 x 43 x 24 cm, and the weight is up to 10 kg. When the package is ready for collection, we will notify you by SMS.
Select the product you want and click on the "Add to cart" button. In the upper right corner, in the shopping cart, the quantity and total value of the ordered products are displayed. If you want to remove or decrease the ordered quantity of a specific product, or if you want to increase the quantity, edit it in the shopping cart.
Start the order completion process by clicking on the shopping cart and the "Checkout" button. After placing your order, you will receive a summary of the ordered products to your e-mail address. The buyer may cancel the sent order within one hour of placing the order. After the prescribed time, it is no longer possible to cancel the order. The buyer of the goods shall cover all costs incurred after the expiration of the valid cancellation period. Information about the status and content of the order is available to the buyer at any time on the provider's website.
At this stage, the contract for purchasing ordered products between the buyer and the provider is irrevocably concluded.
By clicking on the "Confirm order" button, you confirm that you are familiar with the full text of the sales and payment terms and conditions listed here and that you were expressly warned of these terms when you made your purchase.
The purchase contract (order) in the Slovenian language is stored on the server in electronic form.It is accessible to the buyer anytime in his user profile (My profile).
The purchase contract (order) is binding for the online store and the buyer. If the buyer withdraws from the order/contract, he shall bear all direct costs arising from the shipping following the Consumer Protection Act (paragraph 6, article 43c).
The provider shall issue an invoice to the buyer on a permanent medium, with detailed costs and instructions on withdrawing from the purchase and returning the products, if necessary and possible.
If you want to view your purchase history, log in to the online store and click "My profile" in the upper right corner. You can find the history of your previous purchases under the "My Purchases" tab.
The right to withdraw from the purchase and return the goods within 14 days
According to the provision of Article 43c. of ZVPot, in the case of contracts concluded at a distance or outside business premises, the consumer has the right to notify the company within 14 days about withdrawal from the contract without having to state a reason for his decision. In this case, the consumer may only be charged for the costs referred to in the seventh paragraph of Article 43.d of this Act.
In the event of withdrawal from the contract, the company shall return all payments received immediately or no later than 14 days after receiving the notice of withdrawal from the contract. The company shall return the received payments to the consumer using the same means of payment that the consumer used unless the consumer expressly requests another means of payment and the consumer does not bear any costs as a result. The consumer cannot demand reimbursement of additional costs incurred if he has expressly decided on a different type of delivery than the most affordable standard delivery offered by the company.
In the case of sales contracts, the company may withhold the refund of payments received until the receipt of returned goods or until the consumer provides proof that he has sent the goods back unless the company offers the option to collect the returned goods itself.
Suppose the consumer has already received the goods and has withdrawn from the contract. In that case, he shall return the goods or hand it over to the company or a person authorized by the company to accept the goods immediately or at the latest within 14 days after the notification from the first paragraph of Article 43.c of this law, unless the company offers the option to collect the returned goods itself. It is considered that the consumer has returned the goods on time if he sent them before the expiry of the 14-day return period.
In connection with the withdrawal from the contract, the consumer only bears the costs of returning the goods unless the company covers these costs or if the company does not inform the consumer in advance that this cost is to be borne by him.
In the event of withdrawal from the contract, the company shall return all payments received immediately or no later than 14 days after receiving the notice of withdrawal from the contract. The consumer is responsible for the decrease in value of the goods if this decrease in value is the result of conduct that is not absolutely necessary to determine the goods’ nature, properties and functioning. Only based on a decrease in the value of the goods due to the conduct of the consumer can the company not deprive the consumer of the right to withdraw from the contract and thus to return the paid purchase price.
Please send the returned goods together with the request for the return of the goods to the address:
Hudourniška pot 2
1000 Ljubljana, Slovenia
Return of damaged shipments
If the package is physically damaged, its contents are missing, or it shows signs of being opened, the buyer must initiate a complaint procedure with the delivery service. You can do this by bringing the package to the nearest branch of the delivery company in the same condition as when you received it (without adding or removing anything) and filling out the complaint report. Together with the delivery service, we will do our best to resolve the complaint in the shortest possible time.
The products have a warranty if it is stated so on the warranty certificate or the invoice. The warranty is valid if the instructions on the warranty certificate are followed and upon presentation of the invoice.
The warranty periods are indicated on the warranty certificates or the invoice.
The information about the warranty is also provided on the page with the product presentation. If there is no warranty information, the product does not have a warranty, or the information is currently unknown. In the latter case, the buyer may contact The provider, who will provide him with updated information.
Suppose the existence of a defect in the goods or an irregularity in the service provided is undisputed. In that case, the company must fulfil the consumer's request from Articles 37.c and 38. of this Act as soon as possible, but no later than within eight (8) days.
The company must respond to the consumer's request in writing within eight (8) days of its receipt if the existence of a defect in the goods or an irregularity in the service provided is disputed.
Following the law, the manufacturer must provide the buyer with a guarantee for the faultless operation of the purchased goods. The buyer may enforce the warranty directly from the manufacturer or its authorized service centre. The buyer may enforce the warranty with the warranty certificate and the seller's invoice.
The manufacturer must carry out the warranty repair within 45 days of receipt of the goods or replace the product with another, equivalent, fault-free product.
The buyer may also enforce the warranty from the seller, but even in this case, the provision from the previous paragraph applies.
The return of goods under warranty is carried out following the conditions specified by the manufacturer on the warranty certificate; there is no cost to the buyer with the return.
Material defects (legal provisions of ZVPot)
The consumer can enforce his rights from a material defect if he reports the defect to the seller within two months from the day the defect was discovered. In the notice of defect, the consumer must describe the defect in more detail and allow the seller to inspect the goods. The consumer can personally notify the seller of the defect, for which the seller must issue a receipt or send it to the store where the goods were purchased or to the seller's representative with whom he concluded the contract. The seller shall not be liable for material defects in the goods that become apparent two years after the delivery of the goods.
A defect in the goods is considered to have already existed at the time of delivery if it occurs within six months after delivery. The consumer's rights from the first paragraph expire after two years from the day he notified the seller about the material defect.
The consumer, who has correctly informed the seller about the defect, has the right to request the seller to repair the defect in the goods or return a part of the amount paid in proportion to the defect, or replace the defective goods with new, flawless ones or return the amount paid.
Protection of personal data
We are aware that the privacy of visitors and buyers in our online store comes first. That is why we provide you with 100 per cent security and protection of your personal data according to the Personal Data Protection Act (ZVOP-1).
By registering in the online store, you agree that your personal data will be stored and used exclusively to fulfil the order (sending informative material, offers, invoices, notification of news) and other necessary communication.
The provider undertakes to protect all personal data of the user permanently. Under no circumstances shall the user's data be handed over to unauthorized persons.
The user is also responsible for protecting his personal data by ensuring the security of his username and password.
The provider does his best to ensure that the information published on its website is up-to-date and correct. However, the product properties, the delivery time or the price may change so quickly that sometimes the provider cannot correct the data on the website. In such cases, the provider will inform the customer about the changes and allow him to withdraw from the order or change the product ordered.
The online store is the property of the company ŽABJEK d.o.o., which also manages the online store. The contents published in the online store are the property of the company ŽABJEK d.o.o. and may be used for non-commercial purposes, where they must retain all the copyright warnings and, therefore, may not be copied, reproduced or distributed in any other way without the permission of the company ŽABJEK d.o.o.
Sometimes, we cannot ensure the complete accuracy and reliability of all published data. We will take all warnings seriously and correct the published information immediately.
We do not assume any responsibility for possible consequences arising from the use of the information published in this online store or the temporary non-functioning of the online store.
We reserve the right to make daily changes to content, errors in prices and in written text.
By using the online store, the visitor, the buyer, confirms that he accepts the described terms and conditions and agrees with them.
Complaints and disputes
orodje-zabjek.si respects the applicable legislation on consumer protection and strives to fulfil its duty to provide an effective complaint-handling system.
In case of any problems, the buyer can contact the seller by phone at +38614280120 or submit a complaint by e-mail at email@example.com. The complaint-handling procedure is confidential.
The seller shall do his best to resolve any disputes amicably. However, if this is not possible, the Court in Ljubljana shall be competent to resolve these disputes.
In accordance with legal norms, the company Žabjek d.o.o. does not recognize any provider of out-of-court resolution of consumer disputes as competent for the resolution of a consumer dispute that the consumer may initiate following the Out-of-Court Resolution of Consumer Disputes.
The consumers may resolve disputes related to their online orders without involving the court first.
The platform for the online resolution of consumer disputes is available on the website
The regulation mentioned above derives from the Act on Out-of-Court Resolution of Consumer Disputes, Regulation (EU) No.524/2013 of the European Parliament and the Council on Online Resolution of Consumer Disputes and Amendments to Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.
We wish you a pleasant and favourable shopping experience!
For additional information, please contact us by e-mail at firstname.lastname@example.org or by phone at +386 1 42 80 120. +386 1 42 80 120